So we all love complaining via Twitter about our cable, cell phone, gas, water, landlords, etc. But what are we to do when they actually answer back!? About a month ago I believe I was complaining about AT&T and out of no where someone replies. @ATTcustomercare was there to the rescue, luckily there wasn't a problem, it was just me being frustrated.
But of course no one is perfect. Today I was duped into updating my BBM software. My cell phone decided to freeze in the middle of the upgrade so I had to take the battery out. When I turned it on BOOM no BBM. Luckily again AT&T answered the call. I was afraid I was going to be given a number to call but I wasn't. In the end I solved the problem but I was glad they were there to answer the messages. I'm glad they know the importance of social media outreach. I mean think about it, don't we always complain about something via Twitter?
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